FAQ (Frequently Asked Questions)
1. How long does shipping take?
Orders typically ship within 2–3 business days. Standard USPS shipping usually takes 3–7 business days. You’ll receive tracking information via email once your order is shipped. For more information, visit our Shipping Policy page.
2. Do you offer international shipping?
At this time, we primarily ship within the U.S. International orders may be available through third-party services—please contact us for details.
3. Can I return or exchange an item?
Yes! You can request a return or exchange within 30 days of your purchase. Items must be unused and in their original condition. Email sales@ucgym.com with your order number to begin the process. For more information, visit our Returns & Refunds Policy page.
4. What if my item arrives damaged or defective?
Please contact us right away at sales@ucgym.com with your order number and a photo of the issue. We’ll take care of it promptly.
5. How do I know what size to order?
Each product page includes a size guide. If you have any doubts, feel free to contact us and we’ll help you choose the best fit.
6. What payment methods do you accept?
We accept PayPal, debit cards, and credit cards including Visa, MasterCard, American Express, and Discover. For more information, visit our Payment Policy page.
7. Can I cancel or change my order?
If your order hasn’t shipped yet, contact us as soon as possible at sales@ucgym.com and we’ll do our best to help.
8. How do I contact customer support?
Email us at sales@ucgym.com. We typically respond within 1–2 business days.
